As the agreement for your move is a verbal or email agreement, you MUST sign the document on arrival & on completion in the appropriate area agreeing to New Way In Removals Terms & Conditions.  Failure to sign VOIDS any claims made out to New Way In Removals.

If your cancelling your local (SE QLD) move within 24hrs of arrival, you’ll be required to pay the 1hr minimum charge as we’ll already have Trucks & Crew allocated for your move.  Cancelling your Interstate or International move, you’ll lose your deposit of $200.

Our pricing includes transit insurance, for any unforeseen incidents whilst your goods are travelling.  Our transit insurance will cover you in the event of damage to the truck, causing damage to your freight. Our insurance policy covers your goods and possessions for fire, collision and overturning of our vehicle whilst in transit. Breakages, scratches and marks are not covered by our policy.

Any damage MUST be reported during the move.  Damage reported after the move has been completed  is VOID from New Way In Removals Terms & Conditions.

New Way In Removals insurance policy is VOID if a sub-contractor is to complete your move.  New Way In Removals is not liable for any sub-contractor workmanship.

Any repairs to damaged goods are to be as near to the condition prior to the damage occurring.

e.g. Where the damage arises from conditions or things which are not known to us, from a defect to either goods or property that is not immediately obvious.

Any item or Box / Plastic Tube packed

Accidental Damage during the whole move

Fabric Items not in Plastic

Internal of Electricals

Fish Tanks / Glass Tanks

Pot Plants

New Way In Removals have the option to compensate you, by paying to you the value of the damaged goods prior to the damage occurring.  If the value cannot be  agreed on between us it shall be assessed by an independent valuer chosen between us and , if we cannot agree, chosen by the President for the time being of the 

QLD Law Society (or any replacement body for that Society).  The cost of the valuer shall be paid by the party whose value differs most from the valuers.  In the unlikely event that each party’s value differs by the same amount from the valuers then the parties shall share the costs of the valuer equally.

New Way In Removals has Public Liability for up to $10 million.

New Way In Removals are not liable for any damage or loss goods packed into boxes by New Way In Removals or the client.

Any parking tickets during your move will be forwarded to the you the client, we'll only park illegally if there is NO other option to get your move done.

New Way In Removals may at its discretion sub contract on any terms, the whole or any part of the carriage.

You’re liable for any additional costs incurred by us, as a result of us having to recover overdue or outstanding monies from you.

We reserve the right to seize, hold & where payment is not forthcoming, dispose of goods in lieu of payment.  We may dispose of goods in lieu of payment after a period of 14 days has lapsed from the provision of services.  This includes items you may have Stored with us as well.

On local moves you will pay the amount specified on the document upon completion of our services or in accordance with your existing account with us (If applicable).

Interstate & International moves payments will need to be process prior to your removal pick up date or your move could possibly be cancelled until payment is received.

Payment can be made via Cash, EFTPOS,  Credit Card or Bank Transfer. Additional surcharges apply if paying via EFTPOS or Credit Card.